Disable to use previous mail

[Yuta Michiyabu]

I created with Japanese yahoo domai mail adress.

Howver, my email addres was hacked and I can't use this email address.

I want to switch my account, as my previous email to new one, how do I do?

[Rishabh S]

Hi @Yuta Michiyabu , :)
Hope you are doing well,
Welcome to the community!!

Can you please go through this support page for more information: https://support.atlassian.com/trello/docs/recovering-your-trello-account/#You-don--x27-t-use-that-email-anymore 

If you have the login access to your old account, you can change the email address by following steps on this page: https://support.atlassian.com/trello/docs/changing-an-email-address/ 

Thanks.

[Yuta Michiyabu]

@Rishabh S 

Thank you for your reply.

Unfortunately, I can't log in with my previous email anymore, so I need to give up this.

[Rishabh S]

Hey @Yuta Michiyabu 

I completely understand that you're unable to access the previous email right now.

Could you please confirm if the previous account had a paid subscription? If it did, I could go ahead and open a support request on your behalf. So we can verify your identity using your billing details to help you regain access to your account. 

Let me know,
Thanks

[Yuta Michiyabu]

@Rishabh S 

No, it wasn't a paid account; it was a free one.

Thank you for worrying about it.

[Rishabh S]

Oh, it looks like we won't be able to help much then, @Yuta Michiyabu . Sorry about that!