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Difficulty deleting my free trial account

Rachel Firestone
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November 17, 2025

Hi everyone, I tried to reach customer service at Atlassian and bc this is technically a free trial, I dont have that capability. 

I am trying to delete my account, and I keep getting a pop-up saying: 

"your account cant belie deleted because: user is last billing admin of a transaction account that has one or more active entitlements.

I am currently part of a free trial of Trello Premium. Is that why this is happening? If it is, I also cant figure out how to stop the free trial.

If anyone can help me, that would be much appreciated. Thank you!

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