Difficulty deleting my free trial account

[Rachel Firestone]

Hi everyone, I tried to reach customer service at Atlassian and bc this is technically a free trial, I dont have that capability. 

I am trying to delete my account, and I keep getting a pop-up saying: 

"your account cant belie deleted because: user is last billing admin of a transaction account that has one or more active entitlements.

I am currently part of a free trial of Trello Premium. Is that why this is happening? If it is, I also cant figure out how to stop the free trial.

If anyone can help me, that would be much appreciated. Thank you!

[G subramanyam]

Hi @Rachel Firestone welcome to Atlassian community.

The error message you are seeing provides the exact reason for the block: "your account can't be deleted because: user is last billing admin of a transaction account that has one or more active entitlements."

This is a security mechanism to prevent a service (even a free trial) from being orphaned. 

Steps to Cancel the Trello Premium Trial are listed in the official documentation . Give it a try if not already.

[Rachel Firestone]

Thank you G subramanyam, this is very helpful and does make sense. It was just quite hard to actually find out how to cancel the free trial. But now that I do know the steps, I'm just waiting for someoene to respond to my correct ticket.