Deteted Trello Account

[shan GAO]

Dear Trello Support Team,

I am writing to request assistance with recovering my Trello account registered under the email address shan.***@*******edu.com.

I recently received your official notification stating that my long-inactive account would be permanently deactivated and its data deleted if I did not log in by July 8, 2026. Unfortunately, I only came across this email after the deadline had passed, so I was unable to complete the login in time to retain the account.

This account contains important work-related boards and content that I would very much like to keep. Could you please advise whether there is still a grace period or official recovery process for accounts in this situation? If recovery is possible, please guide me through the steps I need to take to restore my account and data. I am ready to provide any additional information required to verify my account ownership.

Thank you very much for your time and assistance. I look forward to your reply.

Best Regards,
Shan

[Staffan Redelius]

Hi @shan GAO 

Sorry to hear about your situation. Please be aware that this is a public forum and no one here has access to your site or information.

As far as I know information is deleted "shortly" after it has been deactivated so since a month has passed it might not be possible to recover.

I have raised a request on your behalf to the Atlassian team and they will get back to you within 2 business days.

Best regards,
/Staffan

[Shan GAO]

Dear Staffan,

Thank you very much for raising a recovery request on my behalf with the Atlassian team!

I fully understand that the chances of account and data recovery are slim given how much time has passed since deactivation. Regardless the outcome, I deeply appreciate you taking the time to help with this matter.

I will await the official response from the Atlassian team.

Best regards,
Shan

[Rishabh S]

Hi @shan GAO , :)
Hope you are doing well,
Welcome to the community!!

I've had a look at your account using the email address you provided when creating this post, and the good news is that your account and all associated boards are still active. You should be able to log in and find everything right where you left it.

One quick thing worth flagging: in your post, you mentioned a edu.com address, but the email on your account actually ends with edu.au. Just make sure you're using the edu.au address when logging in, as that's the one tied to your account.

Give it a try and let me know how it goes!

Thanks.