Description of Field Not Saving

[Kimberly]

Hi! I have been using Trello for 6 years now. We use it to keep all of our project data in one location for our 15 field team members to access and reference. For the past couple of months, I will fill out the card completely and notice that that day, when the team goes to access the card, the data I entered has blown out and it has reverted back to when there was no data details. In my experience, this has been for one of two reasons, either I am not hitting save at the end of the data entry, or someone else is in the card actively at the same time as I am. The problem I am experiencing is that neither of these possible causes seem to be happening. Can anyone please give direction on what else could be happening here?

Sample Card:

POC Name: XXXXXX XXXXXX
Relationship to Homeowner? daughter
POC Number: XXX_XXX_XXXX
POC Email: XXXXXXXX@gmail.com

Origin Address: 1234 Street, Richmond, Virginia

Access to Home:

Referred By: 

Consult (Who/When):

Timeline/ Close Date: Tentative move scheduled for 8/16, may move to next week TBD

SQ FT:

Pets/Smoke??:

---

Scope of Work: Move mom from 2br IL apartment to AL apartment at Brandermill

Will the client be at the site during the catalog: No

Services:

• Auction: Warehouse

  • Estimated Lots: 60

• Packing: (2) 4-6 hours Estimated - Can use for sorting too

• Moving: (3) 6-8 Hours Estimated

• Clean-Out Services: Included above

Move Timeline

• Pack: Pack and move happening on the same day.

• Move: Meet at Storage unit to pick up items for the AL apartment. CB needs to coordinate with client meeting time at the storage unit. I listed start time as 1 pm for the move.

• Resettle:

Move Details

Furniture Going: dresser, lift chair, clothes, end table, dishes personal possessions. Family plans to buy a twin bed.

Furniture Staying:2 queen beds and majority of items in the 2br apartment

Items Going Into Storage:

Special Handling Items:

---

Estate Summary:

• Key Return: Where we will leave the key upon completion of services?

• Auction Signage in Front Yard: (Yes / No)

• Personal Items & Photos: Set Aside or Dispose?

Project Lead:

Auction Name:

Items to Be Listed to Auction/Details/Provenance:

• Waterford Ice Bucket

• TEST !#

Items Specifically Stated Not For Sale:

• Washer/dryer/appliances: For Sale: Yes or No

Clean-Out Notes:

_________________________________________________________________________

Billing Details:

• Deposit Amount:$250

[Tomislav Tobijas]

Hey @Kimberly ,

Can you maybe try this (tested, and it works):

1. Open the affected card and copy its eight-character ID from the card URL—the text immediately after /c/.

2. While signed in to Trello in that browser, open:
   https://trello.com/1/cards/[card ID]/actions?filter=updateCard:desc

3. Search the results for {"old":. The prior description is shown beside desc; copy it back into the card and save it.

Basically, you can see if the content even lands in the 'database' and syncs with Trello servers. If the old description isn't even there, then we might be looking at a syncing issue or a deeper app problem. 🤔

Also, have you tried using different browser or incognito mode/window to see if the problem persists there as well? Potentially, it could be some kind of caching issue.

Alternatively, you could start a free Trello Premium trial to be able to raise a request here Atlassian Support for the support team to take a deeper look. 👀
Once you get this resolved, you can switch back to Free plan.

Cheers,
Tobi