Customer's service doesn't answer

[Aslak Jølstad V2]

I've had my life destroyed because of customer's service haven't answered my message in over two weeks, even though I bought Trello Premium to get a higher priority. Has anyone else experienced being ignored like this? 

[Aslak Jølstad V2]

Hey, they just reached out to me. Thank you so much! 

[Aslak Jølstad V2]

It's about recovering an old account with an email address with a domain that has expired, that I can't log into because "my admin" wants me to change my password. I have my old password at my disposal. 

I would need someone to remove the request for changing password, or to send me a change password link anywhere else than to the expired email. 

[Daydreamer Mike]

Okay, I will send it on.  In the meantime, what is your issue?  I may be able to help...

[Aslak Jølstad V2]

It's about recovering an old account with an email address with a domain that has expired, that I can't log into because "my admin" wants me to change my password. I have my old password at my disposal. 

[Aslak Jølstad V2]

Thank you! CA-2932532

[Daydreamer Mike]

Hi @Aslak Jølstad V2 

As a result of the recent change to the Free tier, the support team have been inundated with requests, so seem to be responding a bit slower than usual.

If you can share your support ticket number, I can try to get someone to expedite it?!

Cheers,

Mike