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Custom_action_butler_rules_failed_board

Angela Mulkerin
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November 7, 2024

I have a rule set up so that when a card gets moved to a list it autopopulates a description and adds a checklist. It was working until about 9 this morning. Without changing anything, by 10 I would get the error custom_action_butler_rule_failed_board popup. This board is only a few days old and has been working fine since I made it. Not sure how to fix this.

1 answer

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Mike - Dreamsuite Consulting
Community Champion
November 7, 2024

Hi @Angela Mulkerin 

I find this really annoying, it appeared one day about 2 years ago and has occurred infrequently since.  

There is a bug for it but it's not gotten much traction:

 

https://jira.atlassian.com/browse/TRELLO-19 

Angela Mulkerin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 8, 2024

Thank you Mike. Is there anything I can do to fix it, like, delete rules and re-adding them didn't seem to work...do I just have to wait for it to go away?

Mike - Dreamsuite Consulting
Community Champion
November 8, 2024

To be honest, I just learned to live with it.

You can look at individual automation logs to see where the source of it was but aside from that, I just ignore it. 

Brian C May 19, 2025

If this issue is still being reported, it just popped up for me.  I had changed the board names (added numerals to each) without realizing how they would impact my automations.  Once I changed the names of the boards back, everything was fine.  Adding this for anyone who may be googling for an answer. 

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