Custom Fields not showing even on paid version

[A²O Architekten]

I am using a paid version of Trello and yet the "custom fields"  option ist now shown on any of my boards on the Desktop App, only via web.

[Mirek]

Hi @A²O Architekten 

I do not think that something is wrong with your plan that you use.. 

It is more a common problem that something suddenly not working on Desktop but it is on Web.. There were couple of situations like this in the past.. 

Example:

https://community.atlassian.com/forums/Trello-questions/Power-ups-not-working-in-desktop-app/qaq-p/2163031

In order to troubleshoot would be good to verify what OS and Desktop app version you have.. Maybe reinstalling the app would help? 

[A²O Architekten]

Thank you, I already deleted and reinstalled but still not working.

[Mirek]

Ok, could you than share more info about OS and version of your app? 

[A²O Architekten]

Mac OS Sequoia 15.6 / Trello 2.15.15

[Mirek]

OK and you probably do not have ability to test same version of an app but on a different OS / computer? 

Wondering if anything specific to you environment like firewall of antivirus might block something here.. Probably not but it is always good to try same thing on a different system.. similar to check web versions on a different browser. 

If not then probably we would have to request for Atlassian assistance...