Custom Fields not populating

[Anthony]

Please help with the following Butler command

for each card linked in the attachments, set custom field "Builder" to "{{%Builder}}"

This used to work for many years whereby the parent card would copy the information to the subordinates... now it does not. Can you please advise if any changes to Trello?

Essentially, I am wanting to populate Custom Fields for all dependancies without mirroring (as they are their own separate card).

Many thanks,

Anthony.

[Luciana Munhoz]

Hi Anthony!

It's hard to determine what could be happening from what you said. I recommend you access the board and go to the automation panel. Then find the corresponding automation. Above the rule, you will see a light bulb icon, which is the automation log. 

See if there are any errors that can identify why the automation is not running. 

If that doesn't help, please open a ticket to through our support portal so it can be investigate further.

[Anthony]

I have done as he has suggested multiple times and every situation. It clears the field instead of populating up with the data from the parent card. I am unsure why there has been a change in Trello such that it has been working for years and now it has stopped working with the exactly the same Program. Please advise.?

[Luciana Munhoz]

Hi Anthony, I'm not sure why it's clearing the field, but I was doing some testing and it worked when using the trigger when custom field XXX is set, and then instead of using the custom filed name, you use the variable {customfieldvalue}. Example:

when custom field "Builder" is set, for each card linked in the attachments, set custom field "Builder" to "{customfieldvalue}"

You can check this article as a reference. Hope that helps!

[Anthony]

Thank you so much for this!... nearly there.. .however this rule will only act on a rule - I need it to be done in a "Card Button" can you please show me how I can do this?

[Luciana Munhoz]

Hi @Anthony , I was checking this internally, and it seems that when trying to create a button, the behavior is the same, it clears the custom field.

For that reason, I have created a ticket for you, so our team can further investigate it.

You will receive a ticket notification in your email. :)