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Comments - Completely gone

Lisa Weakley
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May 17, 2026

Hi, all the comments on the templates have disappeared, we use these as part of our compliance process, so need to be able to see them. All comments on individual boards have gone as well, we have no record of what stage we are at with our clients.  Please respond with what action we need to do to get these comments back. 

3 answers

0 votes
Suzie M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 17, 2026

Hi there,

Thanks for reaching out, so sorry about the trouble!

Our engineering team is investigating the problem, and working to get Trello back up and running normally as quickly as they can.

Further details and information will be posted on our Statuspage at https://trello.status.atlassian.com

Thanks for hanging in there with us!

0 votes
Merliah Bond
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May 17, 2026

same

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Love People
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 17, 2026

The same thing has happened to me. Two boards have comments disabled, but one board is fine. I hope someone can help us figure this out. It is not a cache issue

Graeme Smyth
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May 17, 2026

Same here. We have 2 boards - one is fine, the other has all comments gone - new comments can be added though. Of course the most important of the 2 boards is the one that is not working properly :-O

Reset cache(s) as well, no difference.

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