Colleague not receiving email verification

[Lisa Macatangay]

My colleague with email address jenny.chen@bettysburgers.com.au is not receiving her email verifications from last week as well as today. Our I.T team has confirmed the email is not sitting within spam. Can you please check to see if it has been blocked from your end and resend as soon as possible.

Thank you :)

[Augusto Lisboa]

Hi Lisa,

I've just taken a look at the account data, and it looks like there was a suppression in your email address. A suppression is a kind of block that we create once one of our emails is rejected to prevent us from sending unwanted emails to our users.

That said, I went ahead and removed this suppression from their email address, which should allow them to receive Trello emails.

Looking forward to hearing from you,