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Cobrança de usuário adicional no Trello Premium - Como solicitar reembolso?

Jonas Neves
Jonas Neves
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June 24, 2025

Recebeu uma cobrança referente a um usuário adicional no Trello Premium , referente ao período de 30 de maio de 2025 a 23 de maio de 2026 , no valor de US$117,36 (Número da fatura: TRINV-31527163).

Porém, não contratei nenhum usuário adicional . Meu plano sempre foi apenas para um único usuário.

Gostaria de saber:

Como faço para solicitar o cancelamento dessa cobrança?
Existe algum canal específico de atendimento para assuntos de faturamento/reembolsos?
Esse tipo de solicitação pode ser feita por aqui ou devo abrir um ticket em outro lugar?

Desde já agradeço pela orientação!

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Alisson Sartor
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 25, 2025

Ola, Jonas

bem vindo a comunidade

Voce pode abrir um ticket com o time de billing diretamente em https://support.atlassian.com/contact/#/

Atenciosamente
Alisson
Trello Team

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