Checklist items automatically added through rules are assigned to 'me' instead of who checked box

[Albert surjik]

Hello,

I use Trello to track customer follow-ups. When an account rep checks a box in a follow-up checklist, it should automatically add another item with a due date one week later and assign it to the person who checked the box. However, the new items are being assigned to me, Albert, instead of the person who checked the box. I am the one who created the automation. 

Notably, when initiating the process with a button (e.g., "Start weekly followups"), it correctly assigns the item to the person who clicked the button. The conditions for the button and the checklist rule seem identical, yet their behavior differs. Why is the automation assigning to me instead of the person who checked the box?

[Compte de gestion]

Hi, 

I would really be interrested in the answer to this question as I'm facing the same problem 

thank you in advance

[Theodoro Reato]

Hey Albert, 

Welcome to the community, 

Can you open a ticket for us to analyze your process? We'll need some personal information like the rule, which could be shared here, but the board's link would be nice as well to understand if these users are invited to the board, the board is public, etc...

You can open a ticket at www.trello.com/contact

[Pamela Laurie]

Hi Theodoro, was this ever resolved?  I'm having the same issue.  An automation that starts with a Button correctly assigns checklist items to the person that pushed the button but the rest of the items added to the checklist using a rule are assigned to me.

[Theodoro Reato]

Hey Pamela, 

Please create a ticket for us to analyze your case. 

We'll be happy to support you.