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Changing my email when locked out of account

Victoria Betton
May 7, 2026

I have no longer got the email address with which I signed up to Trello and I can't log in. For this reason I assume that I need to have my account deactivated but I can't do it myself. Please advise how I request that Atlassian deactives my paid for account.

 

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Rishabh S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 8, 2026

Hi @Victoria Betton , :)
Hope you are doing well,
Welcome to the community!!

I have created this support request on your behalf https://atlassiansupport.atlassian.net/browse/TRELLO-226183 to obtain the old email address from your and provide further support,

Please look out for an email from Trello support.


Thanks.

Victoria Betton
May 8, 2026

thank you

Victoria Betton
May 11, 2026

I haven't received an email as yet

 

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