Changed email address on Trello profile and not receiving verification email

[Ger O Connor]

Hi,

Can any body help, I have changed an old email to a new email on my Trello account. I no longer have access to my old email, I was able to change the password and it indicated that it would send me an a verification. I have not received the verification to the new email address. Thanks Ger (Paid Customer)

[Liam Do - DevSamurai · Accepted solution]

Hi @Ger O Connor ,

Since you are a paid customer, I highly recommend contacting Atlassian Support directly to resolve this.

As community members, we are other users like yourself and do not have access to the backend systems to investigate email delivery logs or manually verify account changes.

In the meantime, please double-check your Spam/Junk folders and ensure that emails from atlassian.com are not being blocked by your new email provider's filters.

Hope it helps 🙌
Liam

[Ger O Connor]

Thanks Liam, I tried this but I can't bypass the URL code request.

"What is the site URL of your app within your organization?"

It won't except what I am entering?

Have you an alternative link?

[Liam Do - DevSamurai]

Hi @Ger O Connor ,

The URL the form is asking for is your Atlassian site address. If you use Jira or Confluence, it should look like yourdomain.atlassian.net

If you aren't using those products or still can't get the URL to be accepted, you can use this alternative link.

On that page, you can often skip the URL requirement by clicking the Need more help? option at the bottom, which should allow you to submit a ticket without the site validation.

Hope this helps 🙌
Liam