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Changed Email - Can't login

John LaGuardia
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September 10, 2025

I recently changed my email provider and no longer have access to the old email account. When I try logging in, it tries to send a code to the old email address. I have no way to access that code to verify because I cannot access the old email box. 

How do I get access to the old account using my new email address? I don't want to lose the data that was associated with the old address.

Thank you.

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Simon Adams
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 10, 2025

We are having the same issue. Customer support don't answer their phones, so we are locked out too.

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