Community
Q&A
Trello
Questions
Cards not rendering their title images, labels or members

Cards not rendering their title images, labels or members

Hello dear Trello community,

we're experiencing what appears to be a bug when opening Trello boards. If you have a long list that you need to scroll to see the additional cards at the bottom, some of those cards that then come into view do not render their title images, labels or members. Just about any kind of metadata it seems. They only render their plain text title.

This bug is happening in both Chrome and Firefox on desktop for us. Both current versions.

Notably, it doesnt happen every time. When opening a board directly by reloading the browser page or by following a link from an external page, the bug almost always happens in Chrome for us (somewhat less so in Firefox). Whereas if you visit the boards overview page in Trello first and then open a board from there, the bug almost never happens and the cards render correctly.

This seems to be then Javascript-related behaviour. I wonder if there's any remedy or perhaps even a fix?

3 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

2 votes

Answer accepted

@Marvin Tobisch The Trello team is aware of and investigating an issue that is causing some data to be missing on cards temporarily. The workaround is to refresh when you see this happen. We are working quickly to fix the issue and will let you know once it's fully resolved. Thank you for your patience, I realize this frustrating behavior!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

To everyone following this thread, please refresh your browser and let me know if you continue to experience issues!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

I've just had a quick look and it indeed seems to be resolved. Cards now render normally across every page reload I've tried. Many thanks!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Seems to be resolved, thank you!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

1 vote

We are experiencing the same issues.

In addition, the board sometimes stops refreshing entirely. New cards, or cards moved by other team members, are no longer displayed until the page is manually reloaded.

Meanwhile, the status page continues to show “100% operational,” as usual. At this point, that status no longer feels credible to us. We increasingly feel that the actual impact on users is not being reflected transparently.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Reply

1 vote

same problem here, but I think its solved

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

just restart Trello

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Unfortunately, the behaviour remains unchanged for us, at least when reloading the Trello board directly in a desktop browser.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Was this helpful?

Thanks!

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

PREMIUM

TAGS