Card Not Found Error on desktop (PC and Mac), but accessible from phone app.

[Jaime Profeta]

We have one card that we are not able to access from the desktop app. When we click on it, we get a card not found error. We can access it like normal from the phone app. This is true for multiple people within our organization and from multiple different computers. 

The Trello Statuspage lists this issue as resolved as of May 26, but it is definitely not resolved for us. Luckily it is just one card for us (so far), but this issue also only just started yesterday.

[Albex Natex]

This may be a desktop-specific sync or permissions issue, especially since the card works on mobile and affects multiple users like table. Try clearing the desktop app cache, signing out and back in, and checking the card’s permissions.

[Arkadiusz Wroblewski]

Hello @Jaime Profeta 

Since this affects multiple users and devices, it is likely a platform issue tied to a recent Trello incident.

Try opening the card in an incognito window, or copy the direct link from the mobile app to desktop to see if it loads. If it remains broken, contact Trello Support with your board and card links so they can fix it from the backend.

Best,

Arkadiusz🤠☀️