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Amy Simpson
August 25, 2026

Hi when I Married my work changed my email address to reflect my married name, when trying to change my email address on trello it was asking me to verify this on my old email address which I cant do, long story short i am now completely locked out my account and dont know what to do. 

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Arkadiusz Wroblewski
Community Champion
August 25, 2026

Hello @Amy Simpson 

If your account is managed by your company, that should normally be handled by them.

When Account is Managed, your Atlassian Administrator should be able to Update E-Mail.

If that was your old work address, probably the easiest solution for them would be to add your old address to your mail configuration as an SMTP email alias.

Best,

Arek🤠

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