Cannot login to Trello on new phone

[Neil Howlett]

I have used Trello on an iPhone SE for a couple of years and recently also on a Surface Pro. via Edge. Never had any problems. 

I have updated my iPhone SE to an iPhone 14 and cannot find any way of logging in. It offers login in via Microsoft but I am logged in to Microsoft and that just takes to an endless loop of codes I cannot enter. (Authenticator is rubbish for other organisations too).

I have tried Apple but that didn't work, I don't have a Google account or any of the other options.

This was quick and easy before. Are there any other options - can I set up facial recognition in one of the versions I can access?

[Blair at Atlassian]

Hey @Neil Howlett Looks like you've logged into your account today (July 6) - do you still need help logging into Trello on a mobile device? You should be able to type in your email and type in your password to log in from any supported browser or device. 

Let me know and I'll look into it for you!

[Kristian Walker _Adaptavist_]

Hi Neil,

I have clicked the Request Assistance button so that Atlassian support can look into this issue for you.

I hope this helps.

Regards,

Kristian