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Cannot log in

Steve Simmons
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September 12, 2025

I have been trying to log in to the desktop app but 2 step verification comes up it asks me to use authenticator or enter the recovery key.

I have a new phone that doesn't have Trello on the authenticator app so cannot use this.

I also can't find the recovery key.

I have used the reset / recover your account option but just get sent a link which forces me to use one of the above options again!

Basically I am going round in circles.

How do I get around this issue?

 

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