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Cannot access my own board

Sofia Perez
July 13, 2026

I have the free version of Trello. In my workspace, I currently have four boards. For some reason, I can access all four on my computer, but can only access three on my phone app. I tried checking the board's settings on my computer, but everything seems to be in order, but when I try to access that board on the phone app, it tells me "We could not load this board. Verify you have permission to see it, and try again." Help.

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Sofia Perez
July 13, 2026

Well, I messed around with the settings a whole bunch more and I was able to get it to work so disregard this question

Tomislav Tobijas
Community Champion
July 13, 2026

@Sofia Perez glad you managed to get it sorted out. I'm curious: do you remember what you did to get this working?

Sofia Perez
July 14, 2026

Yes, I deleted two old workspaces I wasn't using (although even with those spaces/boards, I wasn't above the free limit), and then logged out of the account on my laptop and logged back in. I also logged out of my Trello app on the phone and logged back in. Once I did all of that, the original missing board (and the others that had also denied me access) were there again, and I am able to see them on the phone again.

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