Can you be a proxy to a Trello user id?

[Serena Tooker]

We use Trello and a former employee set up our Trello account and created automations that are applied to our boards. Now, each Trello user can create automations but it appears that the initial automations created by this former employee are overriding and removing subsequent automations created by individual users.

Our IT department has since removed the former employees user/email from our board and replaced that account with a general user ID tied to a generic company email. Is there a way to adjust the automations on someone else's account as an admin?

I'm an admin, and so is the generic account. I tried to log-on using the generic email but it's showing that no user/email is found. This suggest that the email is not correct which is supposed to be tied to our general account.

Essentially, I need to log on to the general account and adjust the automations. Currently it only allows me to disable them which will disrupt the flow of all our boards as some of the automations are accurate but need slight adjustments. 

I'm not sure where to turn to for help.  

[Mike - Dreamsuite Consulting]

Hi @Serena Tooker 

That is an unfortunate folly of Trello automation I have seen time and time again.  To deal with the account issue, I have escalated it to Atlassian support. I hope they can help you there.

Unfortunately, Admins can see and disable other automations but cannot clone or edit them.  

My advice moving forward is to create a Trello admin account with an email like trelloadmin@companyname.com.  Ensure that mulitple people at the company can access this

Ensure that automations only run from this account. It is better all round.

1. It stops automations leaving when a user does
2. As your trelloadmin account is the source of truth, you know that if anyone else creates automations, they should be disabled and only created in the Admin account
3. When automations are run by users, it is hard to tell in the activity log whether it was a user action or an automation (it does say 'via automation' in very small font).  With the trelloadmin account, you know that if the action in the log is trelloadmin, it was an automation.

[Beverley]

Hi @Serena Tooker - welcome to the Trello community!

We've created a support ticket on your behalf (TRELLO-223327) so we can assist you further. Our team will reach out to you directly via email.

For future reference, if you need assistance from the support team, you can submit a support ticket at https://support.atlassian.com/contact/#/