Can't get past Legacy Trello 2FA

[Josh Toth]

Hi! I have an oooold Trello account. I haven't used it in a long time, and now it seems to be in a strange state where my Atlassian account is fine, but my Trello account is half-linked. I disabled my Atlassian 2FA but it doesn't affect Trello asking. And there's no "can't use my phone" option when it's asking for the code.

I chatted with the AI support and it said it's a legacy issue since I haven't logged in for half an eternity.

I was hoping someone could help me out - either restoring the link correctly, or just deleting my old account and allowing me to create a new one. It's similar to this post: https://community.atlassian.com/forums/Trello-questions/Locked-out-of-old-Trello-account-Atlassian-2FA-works-but-Trello/qaq-p/3004384

Thank you!

[Sakshi Verma]

Hi @Josh Toth, Welcome to the community!

I just wanted to make sure that it's a legacy 2FA issue. Can you share a screenshot when it asks you to enter a verification code? I just want to see how it looks.

Once I have this information, I will help you further.

Regards,
Trello Team

[Josh Toth]

Hi Sakshi! Thank you! Attached is a screenshot of the page I'm hitting:

Funny enough, if I ignore that and try going to trello.com, the page seems to try and reload itself infinitely, lol

Thank you for your assistance.

Josh

[Josh Toth]

Also, I'm not sure if it makes a difference - I'm logging into Atlassian via my google account. Thanks!

[Sakshi Verma]

Hi @Josh Toth 

Thank you for sharing the screenshot. It's a legacy 2FA issue.

I have created a ticket on your behalf and will get back to you further.

Thank you!