Locked out of old Trello account: Atlassian 2FA works, but Trello legacy 2FA blocks access

[Bence]

Hi everyone,

I need help regaining access to my Trello account.

I have an Atlassian account with two-factor authentication (2FA) enabled, and I can successfully log in and validate my identity with Atlassian 2FA. However, when I try to access Trello, the system asks for a separate, legacy Trello 2FA code. I no longer have access to my old Trello 2FA device or recovery codes, so I am completely locked out.

I have tried all available recovery options on the login page, but none of them work for my situation. I also noticed that direct support is not available for free plan users, so I am turning to the Community for advice.

Has anyone experienced this issue or found a way to resolve it? Is there any way to reset or bypass the legacy Trello 2FA, given that my Atlassian account is already secured with 2FA?

Any help or suggestions would be greatly appreciated!

[Nivedhya Vikram]

Hi @Bence ,

Welcome to the community!

I'm sorry to hear that you are having issues with Trello login , I'm from the Trello Support team and I hope we can solve this soon.

For this 2FA situation, I already created a ticket on your behalf so we can keep working on this.