Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't get into my board.

Michele Hopkins
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 22, 2026

Hello,

I started using Trello myself using my work email. I had the 14 day free trial, and on day 13, I convinced my boss to get the premium package for us to use, which he did. I got his invitation, joined with my same work email (which is what he used) and my board with all of our client info is not on there. When I log in going through his invitation, it shows me that my 14 day trial is up and I have to pay to get back into that account. I have a lot of information already placed on that board, and I need access to it ASAP. Please help!

1 answer

0 votes
Vronik
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
June 22, 2026

Hi

Look at this, maybe can help you

https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/

Otherwise, submit a support ticket for assistance.

Regards

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events