Can't edit time field

[Beth Holland]

I can no longer type a specific time into a due date. I can only select from the drop-down menu, and the earliest time is 9 a.m.

[Rishabh S]

Hi @Beth Holland , :)
Hope you are doing well,
Welcome to the community!!

I tested this on my end, and it seems to work properly. I was able to type the time directly into the input field.
Can you try these steps just to be sure: 

1. Clear your browser cache fully (not just incognito mode) and reload Trello, then attempt to type a time directly into the time field in a format like 08:00.

2. Check your Atlassian profile language/locale settings by going to your profile icon > Settings > Change Language. If your locale is set to something other than your expected region, the time field format may not match what you're typing, causing it to reject the input silently.

3. Try the Trello web app on a different browser (for example, Firefox or Edge) if you haven't already, as this can rule out a browser-specific rendering issue.

If nothing works, let me know, and I'll create a support ticket on your behalf to further check this.

Thanks.

[Tomislav Tobijas]

Hi @Beth Holland ,

Are you sure you cannot enter specific time by just typing the number in a specific format? I just tried and, while the dropdown indeed shows 9.00 AM as first item, I could still add custom time by just typing it.

Can you maybe try using incognito mode/window or a different browser to see if the same thing will show up there?

As for the time itself, I know it relates to your account preferences but I'm not sure if dropdown was different yesterday 🫤 (I'm in the CEST time zone btw)

Cheers,
Tobi

[Beth Holland]

I think I've tried everything! It still doesn't work in incognito mode. I can only select times from the drop-down menu and the earliest time is 9:00 AM. It won't let me highlight and type over the time in the box. It worked just fine until recently. It seemed to coincide with when the AI automatic date feature was enabled, and that seems to be the only workaround. But then I can't edit the time on the existing card. Disabling the AI feature didn't fix it.

[Tomislav Tobijas]

Hmm, I am not sure what else you could do/check here @Beth Holland 👀

I'll ping the forum support team to potentially take a look at this workspace or provide the best course of action. 

Actually, I just realized you're on Trello Premium - if so, can you maybe raise a ticket here Atlassian Support. Once you do so, official support should be able to assist here.

[Beth Holland]

It's working! Thanks for the help.