Can't change email as dont receive verification mail

[Scott Dylan]

Hi

I try to change my email address in my atlassian account. 

The problem is that I don't receive the verification mail on the new email address.

I've checked my spam / junk folder and if the new address is already linked to any other account / product, but i dont believe it is.

Is the account on any sort of suppression list?

Any help is appreciated. 

Thank you

Scott

[Arkadiusz Wroblewski]

Hello @Scott Dylan 

Yes, that is possible.

The email change is handled through your Atlassian account, so if the verification mail does not arrive, common causes are spam filtering, a bounced message, or the address being suppressed.

Check spam first, then check whether mail from @am.atlassian.com is being blocked. If resending still does not help, this needs to go to Atlassian Support, because nobody in the community can fix that from the backend.