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Can't access my Hidynotes

stephane
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March 7, 2024

Hi,

For some reason my colleague and I can't access Hidynotes stored in a free Trello account this morning. Everything was working well yesterday. 

I"ve created a ticket with Hidynotes but was wondering if this could be related with the admin Rights on Trello. We haven't changed any settings since yesterday!

And help would be appreciated

Stéphane

2 answers

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0 votes
Michael
March 7, 2024

Hi Stephane, we had a bug come through on our end which we believe we have patched if you have further issues please reach out to admin@hidynotes.com and we will work through it together to get it sorted. 

Apologies about this and thanks for reaching out to the community.

Update**

On further looking it appears Florentine on our team has reached out and fixed the issue with your self. 

0 votes
1st Call Dispatch
March 7, 2024

Are you getting an error message? I was having issues and have the premium version of Trello and the Premium version of Hidynotes. Hidynotes tech support finally got back to me and said they had to do a patch. 

I was having an issue with it only working on one board and one card in my workplace. I have 15 boards working that have 15 cards each. I am going to give it another try for the next couple of days to see if their patch fixed the error.

 

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