Can’t access Trello account due to 2-step verification (no authenticator access)

[Humberto Henrique Couto Valcácio]

I’m helping a friend who can’t access their Trello account anymore.
When trying to log in, the page started asking for a 6-digit code from an authenticator app, but they never configured any authenticator before.

They already requested the account recovery email through the Atlassian website, but it’s been more than 24 hours and no recovery email has arrived, not even in the spam folder.

Since it’s not possible to log in, they can’t contact Atlassian Support directly.

Could someone from the Atlassian team please check this situation or provide the next steps to recover access to the account?

Thanks in advance for any help