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Can't LOG INO MY TRELLO

cwoodsdeantv
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 12, 2026

This is beyond frustrating. I have my password saved on my browser and today for some reason it wants to send a code to the email to check if it is me. The code gets sent to a email that I made about 10 years ago. I switched emails to have a more professional name as I grew up and I set all emails to redirect to my new one. But at some point the email address provider stopped and emails no longer got directed. Was not a major problem as most of the things I need to this day have the new email. But trello was still with the old one. So I can't get the code. I can't change password, contact any direct support line or redirect to a new email or phone number. I'm just locked out. I could not even make this support post without making a new account just to do this. If anyone has any idea how to either get control of that account or the very least transfer the boards I have on my old account so I have control of them again. I would be grateful. I use the trello board for updates for for my clients and really don't like the Idea that projects are left un finished on there. 

1 answer

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Blair at Atlassian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2026

Hi @cwoodsdeantv 

We've created a support ticket on your behalf. You should get an email notification with a link to the ticket. We'll go from there!

Trello Support

cwoodsdeantv
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 28, 2026

Thank you I am in a email chain and will update here if the issue gets resolved. :)

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