Can't 2FA my Trello Board to log in

[Maya Markovich]

I created a Trello board many years ago and have been using it to track critical projects. I created it initially using the email address of the place I worked at the time. 

After I left that position several years back I continued to log in with the same email address username and password, with no issues, as recently as a couple of months ago. There was zero indication this would ever stop working, so I never changed the username to my personal email address. 

Last night I attempted to log on and for the first time it required 2FA to get in, by sending the code to my old username email address, which obviously no longer exists. I wasn't even able to log on to simply ask this question or submit any sort of support request, so I had to create a new account with my personal email just to post this. 

Please help me regain access to my board so I can update the username! Or alternatively, I can simply access it to pull down the historical info and close the account affirmatively. 

Thanks! 

[Arkadiusz Wroblewski]

Hello and welcome to Atlassian Community @Maya Markovich 

Due to strict security protocols, Atlassian can't just turn off 2FA like that.

https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/ 

If these steps don't help, then follow this to open a Support Ticket:

1. Go to the Atlassian Support: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/
2. Under How can we help you?, select Your account.
3. Under Choose a topic, select Log-in issues
4. Scroll down and click Need more help?.
5. Click Need more help? a second time when it appears.
6. Input the details of your issue in the Your question box and click Submit.

Best,

Arek 🤠