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Can not change email on atlassian account

Trisha Gilkerson
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May 5, 2026

Hi, 

I'm following the steps to change my email address on my account. After I receive the verification email, it wants me to login with my new email address and password. I'm assuming the password is the same as what I've been using, so I enter that in but it tells me the password is incorrect. So then, I tried using the password reset and I never get an email (I assume this is because this new email address hasn't been verified). I'm wondering if the password issue is a problem because I do have it currently set up to login via google and using a password. But if that's the case, how do I get my new email address connected to my account? 

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