Butler Rule Not Working

[Lizzy Colombo]

Hey fam,

I made a new board, created a few template cards for people on my team to copy then fill out a few custom fields into. I then went into Butler > Rules and made a series of rules. They all flowed together and didn't seem overly complicated but I can't get them to trigger/work. I've tried triggering them as well as a teammate. I just don't know what's happening! 

Here is a screenshot of the rules I have made:

[Ludo]

Hi, 

email sending is not available for free account. Replace this action by an another action like

post comment @Lizzy Colombo

[Lizzy Colombo]

Good to know! I made the change and swapped that command out for the one you suggested, but it's still not working :( 

Ideas?

[Ludo]

Can you verify ran commands in Usage Log. Pick : Butler >> Account >> Usage Log.

Other modification to try : replace "is created" by "is added"

[Michelle McIntyre]

I found that my butler rule didn't apply when I created a card from the Template.

Eg. rule on board - 

when a card is created in the board, set due in 24 hours, and add member @{username} to the card

When you create a card using +Add another card, rule works.

When you create a card using Create from template button, rule does not apply.

This seems to me a bug.

Can we have someone from Trello comment on this one please? thank you.

[Ludo]

Hi 

For a better visibility with the community, you should post your question outside there. By using this discussion, only lizzy and me are notified about this new post.

[Michelle McIntyre]

Thanks Ludo :)

Found a spot to raise it with trello support.

Michelle