Boards Missing

[Caitlin Mulkerin]

Something’s gone amiss with my trello account as i was requested to do a merge on Friday, after i clicked the email invite and signed in with SSO, all my old boards are missing. My IT team has said that i should request you to disassociate my ‘old’ account with our Enterprise due to your email address changing. 

My old account address was (removed) , and my new account address is (removed).

Essentially, I just need my boards back. 

[Laura Holton _ACE Manchester_]

Hi @Caitlin Mulkerin 👋

Welcome to the Community! It's worth taking a look at Trello's article on 'Merging and splitting multiple Trello accounts'. Apart from this, I would look to get in touch with Trello Support directly as they will be the only ones able to do what your requesting. 

You can raise a support ticket here, from the drop down make sure to select Account Issues >> https://trello.com/en-GB/contact

I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura