Billing

[I AM]

I'm looking to upgrade to premium but when I go to the checkout page the billing summary says: "2 Trello monthly licenses"

When it's just me in the workspace, is that the billing format?

Please help, thank you.

[Alex W]

Hey @I AM - welcome to the Community!

I recommend having a read-through of my description of Trello subscriptions here: https://community.atlassian.com/t5/Trello-questions/Upgrade-questions/qaq-p/2128554

If the system is trying to bill you for two licenses, this is because you have two billable users in your workspace, yourself and another user. If you do not want to pay for this other user, I recommend checking your members page and removing this second user.

If you require assistance with this, you're welcome to raise a billing ticket with our Advocates team. You can raise a support request at https://trello.com/contact

Make sure that when you do this, you set the 'What can we help you with?' field to Billing.