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Upgrade questions

Renee Latchman September 7, 2022


My department would like to purchase the premium plan but we are unsure about how many people would have access to the two licenses that come with the purchase of the premium plan.

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Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 8, 2022

Hey @Renee Latchman - welcome to the Community!

All boards created in Trello need to sit in a workspace. Upgrading a Workspace is the primary way of upgrading to a paid plan in Trello, and free workspaces can only have a maximum of ten boards open at a time. When you upgrade to Standard or Premium, all users that are considered billable within your workspace will go towards your monthly or annual bill.

Billable users in Standard and Premium are the following:

  • Users that have been added directly to the upgraded workspace
  • Multi-board guests: users that have been added to two or more boards in the upgraded workspace

Single-board guests - users that have been added to one board in the workspace - are not considered billable users. You can read more about how billing works with Standard and Premium here:

Renee Latchman September 23, 2022

Thank you, Alex. Your response definitely provided some clarity.

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