Bell on desktop not showing @ mentions

[Kirsten Cowan]

One of my team mates is no longer getting notified at all when she's mentioned in a card. She has email notifications turned off, but suddenly stopped getting any notifications at all even on the boards themselves. No info anywhere that I can find on how to fix.

[Vero Rivas]

Hi @Kirsten Cowan 

   It is a bit strange what happens to you, but look at these posts, maybe can help you

   https://help.trello.com/article/765-commenting-on-cards

   https://help.trello.com/article/793-receiving-trello-notifications

   https://help.trello.com/article/740-notifications-are-not-working

   Anyway, you can always contact trello support directly

   https://trello.com/es/contact#/

Cheers

[Kirsten Cowan]

Thank you! None of those describe my situation or offer a solution unfortunately. I have contacted support.