After the trial I wanted the standard subscription for $100 annual. I'm charged $100 per month, Help

[Andrea Robinson]

Change my account and refund the $100 I was charged in June.

[Darcy Leo · Accepted solution]

Thanks for sharing this issue. That sounds like a billing mistake, especially if you expected an annual plan but were charged monthly. Hopefully the support team can review your account quickly, correct the subscription, and process a refund if the charge was made in error.

[Andrea Robinson]

I'm awaiting a response from customer support. Haven't heard from anyone. Do they read this forum?

[Tomislav Tobijas]

Hi @Andrea Robinson ,

You can raise refund-related tickets via this channel Atlassian Support: Pricing, Billing & Licensing, select Payments > Request a refund and fill in the details below: 

Cheers,
Tobi

[Andrea Robinson]

Thank you. This is very different from my original account three years ago.

[Tomislav Tobijas]

@Andrea Robinson you should be able to write all details via the form I've shared in my previous reply. Even if you're using different Atlassian or billing accounts, you can simply share all information there.

As this is a public forum, it's not recommended to share information such as emails, invoices, etc.