Acesso

[Arthur Streppel]

Hello Trello team,

We are experiencing a critical issue when trying to reopen a closed board. Even users with administrator permissions are receiving the message:

“As you were not an administrator of this board, you cannot reopen it.”

This board is extremely important, as it contains sensitive company information (including passwords). We need urgent access.

Could you please investigate what might be causing this and advise us on how to regain access to the board?

If needed, I can provide additional details for verification.

Thank you in advance, and I look forward to your prompt response.

[Rishabh S · Accepted solution]

Hi @Arthur Streppel  , :)
Hope you are doing well,
Welcome to the community!!

I've gone ahead and created a support ticket for you to get the board link and look into this issue.
Keep an eye out for an email from Trello support.

Thanks.

[Arthur Streppel]

Hello Rishabh,

Thank you for your help and for resolving the admin issue — I really appreciate it.

I’ve followed the steps to reopen the board, and it worked successfully. I now have full access and control again.

Please let me know if there’s anything else I should be aware of moving forward.

Thanks again for your support!

Best regards,
Arthur