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Account Recovery

Jose Mendoza
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 13, 2026

I recently changed email addresses due to a company merger, and when I tried to log in to my Trello account, I noticed that the account associated with JMMendoza-avina@aeraenergy.com is no longer active. I can change the password, but I still receive an "account inactive" message. How do I reactivate the account or transfer it to a new account?Trello.png

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Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 13, 2026

Looks like your company account is managed by your IT organization. Your IT admin will need to reactivate the account https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/

Jose Mendoza
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 17, 2026

Thank you!

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