Accidentally Unsubscribed

[Nicole Morris]

I accidentally clicked unsubscribe on a Butler rule notification from my Trello board and now I'm not getting what I need. Is there a way to resubscribe? 

[Dave Liao]

@Nicole Morris - hi Nicole! Where did you unsubscribe from the rule notification?

Was it in the email footer that says "Didn't sign up for this email? Click here to unsubscribe and block emails from @trellouser"?

[Nicole Morris]

Yes and can't for the life of me figure out how to undo!

[Dave Liao]

Thanks for confirming!

I'm attempting to reproduce the steps you're taking, and I'm afraid to click "Report email and block user" since I don't want to report myself 🤣

[Dave Liao]

@Nicole Morris - find one of your old trellobutler.com emails, and click the "click here" link again.

There will be an option to undo from the same page!

I just confirmed this on my end.

[Nicole Morris]

I did that and there's not an option to undo. What browser are you using? Maybe the form doesn't play well with Chrome (which is what I use)

[Nicole Morris]

@Dave Liao okay, so I clicked on the unsubscribe again and went through the block and everything, so then I saw the undo, which I clicked. So I guess I didn't completely follow through with the block the first time, thereby making me even more confused why I'm not getting the email notifications anymore? 

[Dave Liao]

Strange - hopefully blocking and un-blocking kickstarted this all to work again?

[Dave Liao]

@Nicole Morris - I would also check this page: https://support.atlassian.com/trello/docs/notifications-are-not-working/

Try the steps listed there.

[Nicole Morris]

Blocking and unblocking didn't do anything. I'm giving up LOL It's not a huge deal. I see the card in the list where it's supposed to be. Just don't know why I'm not getting the email notifications anymore. Thanks so much for your help!

[Dave Liao]

@Nicole Morris - definitely step through the page I linked above (when you have time) - I'm super curious what's gumming up the works for you.

And happy new year!