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Access to Account - No Emails

Shaun Crossan
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 21, 2026

Hi,

I have closed down my business and subsequent systems.

As the domain is now closed, I have no access to new emails therefore, I am unable to login via the web due to two step verification. 

How do I gain access to my account to close my Trello account so I can use an alternative account? 

1 answer

0 votes
Arkadiusz Wroblewski
Community Champion
May 21, 2026

Hello @Shaun Crossan 

You will definitely need help from Atlassian here.

I flagged your post, and an Atlassian Support Engineer should get in touch with you within 2 business days.

Unfortunately, we as Community users cannot check anything behind the scenes, so there is not much more we can do from here.

Shaun Crossan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 21, 2026

Hi @Arkadiusz Wroblewski - thanks for coming back to me. I'm happy to continue with a subscription. I just need to close the account so I can switch to an account using my own personal email.

Like Arkadiusz Wroblewski likes this
Arkadiusz Wroblewski
Community Champion
May 22, 2026

@Shaun Crossan 

Hi,

do you still need help from us here, or are you already in contact with Atlassian Support?

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