2FA set up not working

[Charlotte]

I've scanned the QR in Google auth and MS auth, both show up i get the cose, type in and it says code not recognised? No option to not have 2FA on>

[Pallavi Shirodkar]

Hi @Charlotte 

This could be the possible reasons 

Possible Causes

• Time Sync Issues: The authenticators rely on accurate device time; if your device's clock is off, generated codes may not match.
• Wrong Account or Setup: You might be scanning the wrong QR code or setting up the wrong account.
• Incorrect Entry: Ensure you're entering the 6-digit code correctly and within the valid time window.
• Delayed Code Entry: Codes are time-sensitive; entering a code after it expires won't work.
• 2FA Not Fully Enabled: Some services don't allow disabling 2FA once enabled, or it might be pending verification.

 If you can't get 2FA to work and need immediate access, Trello support or the admin can sometimes disable 2FA on their end, but this depends on your organization's policies.

Hope this helps.