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メールが来ない

都鈑金 武澤正悟
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June 17, 2025

トレロからメールが来ない。

迷惑メールにも来てなくて、通知設定もオンにして、メールアドレスも合ってるのにメールが来ない。

 

また、個人のメールサーバーなのにメール来ない。

1 answer

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Alina Kurishko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 18, 2025

Hi there, 

Welcome to the Atlassian Community! Hope that's okay if I respond in English 🙂

I've just checked the information we have about your account, and I do see some Trello emails being triggered. Those that were sent show up as successfully delivered to your mailbox. 

There might be a problem not with email delivery as it is, but rather that notifications you expect to receive aren't triggered. 

To receive notifications of certain actions on a card, you must be watching the card, list, or board where the card is, or you have to be a member of the card in question. More about it here: https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/

It's also important to note that you won't be receiving notifications about actions made on a board by your account. Trello notifications work in a way to notify you of things that happened on a board that you might've missed. 

To test the flow, you can try these steps:  

1. Go to https://trello.com/your/account and make sure your email notifications are sent "instantly".

2. Create a new Trello board.

3. Create a new card called "test card"

4. Become a member by clicking "Join" or start watching the card by clicking the "Watch" button when the card is open.

5. Invite another user to the created board.

6. Close Trello.

7. Ask the other user to comment on the test card. 

You should see a notification in your email about that comment within the next 15 minutes. Once you receive the email notification, you can check Trello, where you should see a notification in the notification section about the comment.

Let me know how it goes!

Alina | The Trello Team

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