количество участников

[Shamil Sagidov]

Здравствуйте. Проверьте пожалуста количество участников и оплаченые акаунты. В данный момент наша доска заблокирована и работа остановлена. Прошу связаться с нами как можно скорее. 

[email address removed for privacy] - Для обратной связи 

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Edit: Email addresses were removed from the post to avoid sharing personal information publicly and to align with the Atlassian Community Rules of Engagement.

[Caity]

Hi there, I checked your account, and it looks like the issue is that the payment method failed. Please try changing the payment method to resolve the issue.

[Shamil Sagidov]

Да мне пришлось уменьшить количество участников для того чтобы система заработала. У меня есть еще вопрос. Мы купили лицензии около 15 штук но система по прежнему не работает. В данный момент я уменьшил команду для того чтобы моя работа не останавливалась. Что мы можем сделать чтобы система с оплаченными аккаунтами снова заработали.

спасибо. 

[Tomislav Tobijas]

@Shamil Sagidov glad you figured it out.

As for additional licenses, I'd recommend checking what Caity pointed out. 👀

[Tomislav Tobijas]

Hi @Shamil Sagidov ,

Have you tried removing members from a workspace (see official instructions here Remove a member from a Workspace)?

Also, have you checked Members page under your workspace settings?

Note that there's usually a delay when it comes to removing users and the number stated in the billing section.

A couple of notes for locked or suspended boards:

• Free Workspaces are limited to 10 collaborators
• Free Workspaces are limited to 10 open boards

If you need to reopen a board, you can do so by following these: Reopen a closed board 👀

Lastly, if you're still having issues with your current workspace (and the issues seem to be related to plan or payments), you can reach out to the official support team through here: Atlassian Support: Pricing, Billing & Licensing 🎫

Cheers,
Tobi