What is the recommended approach for creating one portal that would be able to route tickets into different product support teams' queues but allow agents to obtain easy access to each others queues ...
Hello, greetings from Argentina I want to create new projects and when I'm creating them I want to select my own workflow. As today, I only can select the options: scrum, kanban or basic software de...
We are facing issue suddenly. It was working fine. earlier. There is no configuration changes. After restart, temporarily working, after some time going to queued indefinitely. Can you help us to fix...
What is the correct way to abandon a branch that led down an unsuccessful path?
In the "Lozenge' macro, you can specify an icon to show. However, you need to enter the Wiki Notation for an attached image How do I do this?
Hi! I have JIRA service desk 3.1.x and Satisfaction have enabled. but does not reach the mail client survey Help Please
image2016-5-11 15:46:7.png I am the admin of the JIRA App an acconts. I have full acces. I cannot create any project !!! What is the error? here are the logs ...
If I want to create a board to export to excel that shows me a "two-tiered" ranking, how can I do this? For example, I have my open sprints, me future sprints and my backlog. Within each of these sub...
This question is in reference to Atlassian Documentation: JIRA system administration how can i get admin dropdown to choose add ons
This question is in reference to Atlassian Documentation: Specifying field behavior Ask your question here...
We have many existing users in crowd with incorrect email addresses. How can I bulk upload users email address? I can import users via CSV importer but can't update existing ones.
Hello, i have two fields : One field with a check box : Documentation provided : yes no if the gield Documentation prodived = Yes , i would like that my fields location of documentati...
Hi Atlassian Team, I couldn't add an user to the JIRA. I think there is a bug here. I added an user, but then he/she can't login to the atlassian.
Hi, I would like to increase frequency of checking mails in service desk (I've added mail as a channel). For Regular JIRA issue there is MailFetcherService delaytime https://answers.atlassian.com/qu...
How can I do to not display this menu item to the Service Desk Agents. I'm working with outsourced agents in home office and not wish they had access to client list, or service reports. I have atta...
This question is in reference to Atlassian Documentation: java.security.cert.CertificateException: No subject alternative DNS name matching found When i look at my LDAP-Server cert with the openssl ...
Hi I'm using Confluence 5.7.4. I was just asked how to display the current page version in the page without having to go to the page history menu. Is it possible to do? Do I need to use a user macr...
An addon like this would be a very nice thing to have to prevent our service desk agents from even 'reading' the same ticket at the same time, will there be support for JIRA 7? If so, when?
Hi, Explaining the issue in detail, Create a query where we search a particular customized field value for a single issue type Export the results in a 2d chart The chart shows missing customized...
Hello We want to be notified when a sprint field is changed. We know this can be accomplished with the following query in the condition of a script listener: changeItems.any{ it.field == 'Sprint...
I'm testing to update confluence version from V5.5.7 to V5.9.9 during process I always need to wait for more than 30Mins to get service ready(or hang on) after check I find this job in log: ...
I put a Issue from my Backlog into an active Sprint, but when I refresh my board it is still on the Backlog and not visible in the Sprint anymore. Although when I open the Issue details I see the fie...
Context : I have a US in a sprint, Everything is okay, the story is put to DONE. The sprint is completed. Action : Then I create a new sprint. The previous US is impacted so I want...
This question is in reference to Atlassian Documentation: Configuring issue-level security Requirement I want external users (partners) to have partial access issues in a project - basically so the...
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