status page & JIRA service management

[Amr Shahine]

Can JIRA service management be integrated with status page in such a way that incidents created in JIRA SM are published or announced in status page?

[Melbrin NGOUILOU]

Hi Amr,

Yes, it is indeed possible to integrate Jira Service Management (JSM) with Statuspage to enhance incident communication and reduce redundant support tickets.

Integration Overview

By integrating JSM with Statuspage, you can:

• Display real-time incident and maintenance updates on your JSM customer portal.
• Link JSM incidents to Statuspage incidents, allowing updates from JSM to reflect on your Statuspage.
• Automate incident creation and updates between JSM and Statuspage, ensuring consistent communication across platforms.

Setup Steps

1. Install the Statuspage for Jira Service Management app:
   In JSM, go to Apps > Find new apps, search for "Statuspage", and install it.
2. Configure the integration:
   After installation, select Configure, choose the JSM project to link, and enter your Statuspage Page ID and API key (available in your Statuspage account settings).
3. Link incidents:
   In JSM, when viewing an incident, you’ll see a Statuspage section to link the issue to an existing Statuspage incident or create a new one. Any updates made in JSM will be reflected on the Statuspage automatically.

For full setup details, you can refer to Atlassian’s official documentation:
https://support.atlassian.com/statuspage/docs/set-up-a-jira-service-management-integration/

Feel free to ask if you have more questions.