Statuspage ownership transfer - unable to contact support

[Milo Baars]

Hi Atlassian Community,

Our company’s Statuspage product admin left over two years ago, and no one else has admin or billing access. We’re unable to contact Atlassian Support directly because of this, and the support portal won’t let us submit a request. We urgently need to transfer ownership to our new CTO so we can manage our Statuspage account.

Can someone from Atlassian please assist us with this ownership transfer, or advise on how we can verify our company’s identity and regain access?

Thank you for any help or guidance you can provide.

[Scot Wilson · Accepted solution]

Hey Milo,
It's Scot from Atlassian's ITSM (Statuspage) Support team,
I'll attempt to reach out to you via Ticket to assist.

[pjshah70]

Hi Scot,

I am into the similar situation, however one of our team member has a billing access. However I need to have ownership in order to create API keys as per this article. Should I ask billing access member to create support ticket and work with you?
Create and manage API keys | Statuspage | Atlassian Support

[Scot Wilson]

Hey pjshah70!

That would be the best way to do it, as we need someone with the "authority" for the product to engage with our Support processes.