StatusPage Usage - Audience Specific Pages

[Chris Milton]

Hi team,

We are currently using StatusPage and we're exploring the pros and cons of Audience specific pages for some of our key customers

I have a couple of questions and would appreciate people's views/experiences:

• Ideally I would like to use StatusPage as a single pane of glass, where we can publish all news relevant to that customer, and not just Incidents and Maintenances (for example, an upcoming change in the Market, which is neither an Incident nor Maintenance)
• Can anyone share any examples of how an audience specific page looks and feels different to the standard page (we are currently on the BUSINESS plan)?
• Does anyone know whether a free trial is offered, so I could see how the page would look in real life for one of our customers before we commit to the additional cost?

Thanks in advance for any advice!

Chris

[Mubeen Mohammed]

Hello @Chris Milton 

Thank you for contacting Atlassian Community!

• Using StatusPage Beyond Incidents and Maintenance: To use StatusPage as a comprehensive communication tool, you could consider customising your updates. While the platform is primarily designed for incidents and maintenance, you can use the "Informational" updates feature to share other types of news, such as market changes or general announcements. This will allow your customers to receive all relevant information through a single channel, enhancing transparency and communication.

• Look and Feel Differences of Audience-Specific Pages: Audience-specific pages can be tailored to meet the unique needs of your key customers. While the core design elements remain similar to the standard pages, audience-specific pages allow for more targeted communication. This means you can customise the content and notifications to be more relevant to specific customer groups, which can improve user engagement and satisfaction. If anyone has visual examples or further insights, they might be able to provide more detailed feedback.
  You can refer to: https://support.atlassian.com/statuspage/docs/audience-specific-page-example/ for the specific page example

• Free Trial Availability: Yes, StatusPage offers a free trial for audience-specific pages, allowing you to test all features before making a purchase. This trial period enables you to see how the page would look and function in real-time for your customers without any initial commitment. For more information on what each trial plan includes for different page types, you can visit the following link: Atlassian Support - Free Trial. This will help you determine the best setup for your needs before committing to any additional costs.

I hope the details provided are helpful!

Regards
Mubeen Mohammed
Cloud Support Engineer

[Chris Milton]

Thanks a lot, Mubeen. This is very helpful! I will look to get the ball rolling on a free trial.

Thanks again

Chris

[Chris Milton]

Hi again, Mubeen,

We have now gone ahead and started a free trial. Could you advise how and where I can access the "Informational" updates feature please?

Thanks,

Chris

[Mubeen Mohammed]

Hello Chris, 

I am glad the information provided is helpful!

Regarding documentation and other details, when you log in to the Statuspage trial instance at  https://manage.statuspage.io/pages from the HELP section, as shown in the screenshot below, you can access all the necessary details.

I hope the details provided are helpful!

Regards
Mubeen Mohammed
Cloud Support Engineer

[Chris Milton]

Thanks for the response Mubeen. I have reviewed the documentation (most of which we're familiar with as we are already using StatusPage) and I don't see any information regarding how to use StatusPage to communicate anything which is NOT an Incident or Maintenance. 

You previously suggested this was possible via the "Informational" updates feature - can you provide further clarity on that?

Thanks,

Chris

[Mubeen Mohammed]

Hello Chris,

I apologise if the provided details are misleading.
The Informational option mentioned earlier relates to the incident, and I requested that you send the incident with informational details. This is because the communications will be sent to subscribers in both cases — whether it's an incident or an informational incident. However, there is no specific feature as "Informational"

I hope the details provided are helpful!

Regards
Mubeen Mohammed
Cloud Support Engineer